APEX Policy and Terms

The APEX Policy and Terms was updated on December 01, 2024

Aviation Parts Executive, Inc. (APE) is committed to revolutionizing the aircraft parts industry. Our goal is to streamline the way aircraft parts, components, and related services are sold, aligning with the modern e-commerce experience. We serve a diverse range of aviation stakeholders, including manufacturers, distributors, repair stations, and aircraft owners/operators. By offering a vast selection of quality parts, transparent pricing, and seamless logistics, we make it easier for customers to source the parts they need, when they need them.

Our platform enables direct transactions between aviation businesses and customers while promoting competitive pricing, diverse product selection, and world-class customer service. Aviation Parts Executive, Inc. is proud to be a trusted partner in aviation excellence.

Customer Commitment
At Aviation Parts Executive, Inc., we prioritize:• Customer Satisfaction: We focus on providing tailored, no-pressure support. We help customers find the right product for their aircraft without upselling unnecessary items.
• Superior Value: By leveraging our network of aviation manufacturers, repair stations, and suppliers, we offer top-tier products at competitive prices.
• Diverse Product Range: We maintain an extensive inventory that spans everything from essential parts to hard-to-find components.

Ordering and Payment
1. Order Processing
• Orders placed by 1:00 pm EST will be processed and shipped the same day (excluding holidays and weekends).
• Orders may be shipped from multiple locations to expedite delivery.
• Custom, backordered, or non-stock items may have extended lead times.

2. Payment Options
• Credit/Debit Cards: Visa, Mastercard, Discover, and American Express are accepted.
• PayPal: Payments made via PayPal must be tied to a verified PayPal address.
• Wire Transfers: For large purchases or special orders, wire transfers are accepted. A $20 service fee applies.

3. Address Verification
For security purposes, first-time orders must be shipped to the billing address linked to the payment method. For subsequent orders, alternate shipping addresses may be used once verified.

4. Pricing Policy
• Prices listed on the website are subject to change without notice.
• Any discrepancy between online pricing and invoiced pricing will be communicated prior to shipment.
• Price Match Policy: We strive to offer competitive pricing. If you find a lower price from an authorized dealer, we will do our best to match or beat it.

Shipping & Delivery
1. Same-Day Shipping
• Orders received before 1:00 pm EST ship the same day, subject to availability and fulfillment conditions.
• Delivery estimates are displayed at checkout, accounting for origin warehouse, destination, and chosen shipping method.

2. Freight & Handling Charges
• Shipping charges are calculated based on the weight, dimensions, and shipping destination of the package.
• Large or oversized items, hazardous materials, and special orders may incur additional fees.

3. Delivery Timeframes
• In-stock items are typically delivered within 1-7 business days.
• Custom, backordered, or special-order items have estimated delivery windows displayed at checkout.

4. International Shipping
• Aviation Parts Executive, Inc. serves customers worldwide.
• Customs fees, duties, and taxes are the responsibility of the buyer.
• We utilize UPS, FedEx, DHL, and freight forwarders for international shipments.

Backorders, Special Orders, and Custom Orders
1. Backorders
• Items not in stock will be placed on backorder and shipped as they become available.
• Customers are only billed for items once they ship.

2. Special Orders
• Special orders are custom requests for parts not typically stocked.
• Once a special order is placed, it cannot be canceled or returned.
• Custom order fees, factory lead times, and additional shipping costs may apply.

3. Custom Orders
• Products customized for customer-specific needs, including 8130-3 documentation, are billed at the time of order.

Returns, Refunds & Cancellations
1. Every Return Starts With An RMA
• Before you ship anything back, get a Return Merchandise Authorization (RMA) number from us. Request it with our RMA & Warranty Form, call +1 (954) 493-5088 or email [email protected]. We answer within one business day.
• Shipments that arrive without an RMA number are refused and sent back freight collect. If we accept and process one anyway, an administrative fee of 25% of the part value is added to the restocking fee.

2. Ordered The Wrong Part Or No Longer Need It
• Request the RMA within 30 days of delivery (of shipment when we have no delivery date).
• The part must be new, unused, never installed, in its original packaging and with every document that came with it, ready to sell again.
• A 20% restocking fee (minimum $50) applies to the value of the parts returned.
• Life-limited parts: request the RMA within 7 days.
• Return freight is yours.

3. What We Can’t Take Back
Our returns follow our suppliers’ terms: what a manufacturer or distributor won’t take back from us, we can’t take back from you. These items can’t be returned for credit:
• Parts marked Non-Cancelable / Non-Returnable (NCNR), including factory parts we buy on non-returnable terms.
• Hazardous materials and dangerous goods, such as chemicals, paints, sealants, adhesives, compressed gases and some batteries.
• Shelf-life items.
• Special orders, drop-shipped items and parts that ship from the manufacturer, including parts ordered for you from a manufacturer’s price list.
• Parts that have been installed, or removed from an aircraft, engine or component.
• Electrical and electronic (static-sensitive) components once taken out of their sealed packaging.
• Parts sent back without their original packaging, traceability documents or FAA 8130-3 / Certificate Of Conformance.
• Material cut to length, such as hose, wire, cable and fabric.
• Items in dented containers, even when nothing leaks.
A confirmed defect or a shipping error on our part is always taken care of, whatever the item.

4. Wrong Item, Shortage Or Shipping Damage
• Tell us within 15 days of delivery. Concealed damage: within 48 hours of delivery.
• If the box is visibly damaged, refuse it or note the damage on the carrier’s receipt, and keep the packaging.
• When the error is ours, we pay the return freight and no restocking fee applies.

5. Quality Issues
• For parts without a manufacturer warranty, report a quality issue within 12 months of shipment. Tell us what you found and send photos; for a part that was installed, add the removal details (aircraft or engine, hours and cycles, reason for removal).
• A confirmed defect is repaired, replaced or refunded, with no restocking fee.
• If no fault is found, the part comes back to you at your cost, or, when it is still new and resalable, it is credited less the restocking fee.

6. Warranty
• The warranty on a part is the manufacturer’s (or the repair station’s), and we pass it through to you: we file the claim with them and follow their decision. Aviation Parts Executive makes no other warranty, express or implied, including merchantability or fitness for a particular purpose.
• A warranty claim needs the RMA number, the manufacturer’s warranty claim form when there is one, our invoice or order number, the part and serial number, the dates installed and removed, the aircraft or engine (registration and serial number), hours and cycles where they apply, and the reason for removal with a description of the failure and photos.
• Credit or replacement follows the manufacturer’s decision. A part they find not covered is returned to you at your cost, and any evaluation fee they charge is passed on.

7. Used Serviceable And Overhauled Parts
• Used serviceable, overhauled and repaired parts follow the same rules and windows as new parts. They must come back with their release paperwork (FAA 8130-3 or the repair station’s release) and with every seal and tag unaltered. A quality claim on one also needs the removal details and, when there is one, the shop or teardown report.

8. International Returns
• Get the RMA first. We send the details for your commercial invoice with it.
• The commercial invoice and air waybill must show the RMA number, our order number, each part number and serial number, quantity, value, country of origin and the reason (Return For Credit, Warranty Return or Core Return).
• You pay freight, export fees, duties, taxes and brokerage. A shipment that arrives with charges due is refused.

9. Refunds And Credits
• Refunds go to the original payment method within 10 business days after we receive and inspect the part, less any restocking fee.
• Payments by wire or Zelle are refunded the same way; terms accounts receive a credit.

10. Cancellations
• Orders can be canceled before shipping, except NCNR items, which cannot be canceled once ordered. Once an item ships, the return policy takes effect.

Core Exchange Program

An exchange part is billed with a core charge. Return the core within 30 days of shipment for credit. Request a core RMA with our Core Return Form and include the core checklist.
• Same part number and manufacturer as the exchange unit.
• As removed: complete, not disassembled, with its data plate and a completed identification tag (removed from, time since new / overhaul, reason for removal).
• No fire, flood, crash or corrosion damage.
• A core that arrives after day 30 is credited only with our approval, and no later than day 90 after shipment; until then the core charge stays billed.
• A core found beyond economical repair (BER), disassembled, incomplete or incident-damaged earns no credit, and the cost of the missing or damaged parts may be billed back to you.
• Freight and customs charges for the core are yours.

Privacy Policy
Aviation Parts Executive, Inc. values your privacy. We collect data to improve our website, customer service, and order processing. Our key privacy principles include:
• Data Collection: We collect data for account registration, order processing, and payment verification.
• Data Usage: Data is used to process orders, maintain customer accounts, and improve our website.
• Data Sharing: Personal data is shared only with trusted third-party partners involved in payment processing and shipping.
• Cookies: We use cookies for website functionality and tracking. Users can manage cookies via their browser settings.

Compliance and Quality Control
Aviation Parts Executive, Inc. maintains a rigorous quality control process to ensure only certified and traceable parts enter the supply chain. Key features of our compliance process include:
• Traceability: Full product traceability from manufacturer to end-user.
• Counterfeit Prevention: Verification protocols ensure counterfeit products are flagged and rejected.
• Storage & Handling: Products are stored in optimal conditions to prevent damage, deterioration, or contamination.

Terms of Use
Disclaimer of Warranties:
Aviation Parts Executive, Inc. provides its website and services “as is” without any warranties or guarantees. We make every effort to provide accurate and up-to-date information. However, we do not guarantee that product descriptions, availability, or pricing will be error-free.

Limitation of Liability:
Aviation Parts Executive, Inc. is not liable for incidental, consequential, or indirect damages resulting from the use or purchase of any product. Our maximum liability is limited to the purchase price of the item.

Indemnification:
By purchasing products from Aviation Parts Executive, Inc., you agree to indemnify and hold harmless our company, its employees, and affiliates from claims, damages, and liabilities that may arise.